Privacy policy
Effective Date: May 21, 2026
Last Updated: September 28, 2026
Dialed MTB LLC (“Dialed,” “we,” “us,” or “our”) operates the Dialed mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App or sign up for updates on our website.
Information We Collect
Information You Provide
Account Information: Name, email address, and password when you create an account.
Bike & Component Data: Bike details (year, brand, model), component specifications, service history, notes, and wear levels you enter.
Photos: Images of your bike and components that you capture or upload within the App.
Feedback: Any messages or feedback you submit through the App.
If you choose to look for a partner bike shop, we ask you to enter your city. We store that city with your account so we can match you with a nearby partner shop and, if you ask, tell you when a shop joins in your area. We do not collect your device’s GPS location. Deleting your account removes this information.
Email updates: If you sign up for updates on our website, we collect your email address and use it only to send you occasional news about Dialed. You can ask us to remove it at any time by emailing hello@dialedmtbapp.com, and we never sell it.
Information Collected Automatically
Usage Data: App interactions, screens viewed, features used, and session duration (collected anonymously via PostHog).
Device Information: Device type, operating system version, and app version (for crash reporting via Sentry).
Crash Reports & Diagnostics: Error logs and performance data to improve App stability.
Information from Third Parties
Strava: If you connect your Strava account, we receive the date, duration, distance and elevation gain of your rides, an activity identifier used to avoid importing the same ride twice, and which of your Strava bikes a ride was recorded on. We do not import rides from before you connected. We use this to automatically update component wear tracking. We do not receive your GPS route, heart rate or power data, and we do not access your Strava social data or followers. We store only what is listed here; ride names are used momentarily to confirm a sync and are not saved. When you use “Estimate from Strava” to set a bike’s starting wear, we read through your Strava activity history to find the rides tagged to that bike and calculate the estimate. We store only the resulting hours figure, not the rides themselves.
Apple Sign In / Google Sign In: If you use social sign-in, we receive your name and email address (or a relay email in the case of Apple).
How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the App.
Track component wear and send maintenance reminders.
Process the bike details you enter using AI (Claude by Anthropic) to identify components.
Sync ride data from connected services like Strava.
Send push notifications about service intervals (with your permission).
Analyze anonymous usage patterns to improve the App.
Diagnose and fix crashes and technical issues.
Process subscription payments (via Apple App Store or Google Play).
AI Processing
Dialed uses AI to identify bike components you submit during bike setup.
To identify your bike’s components and estimate service intervals, Dialed sends the bike details you enter (such as year, brand, model, and component names) to third-party AI and search providers, currently Anthropic (Claude) and Brave Search, through our secure backend. We do not send your name, email, photos, or precise location to these providers for this purpose, and they do not use your data to train their models. This processing is necessary to provide the app’s setup and identification features. AI generated results are estimates only and may be inaccurate; you are responsible for verifying them.
How We Share Your Information
We do not sell your personal information. We share information only in these limited circumstances:
Service Providers: Supabase (database & storage), Anthropic (AI processing), Sentry (crash reporting), PostHog (anonymous analytics), RevenueCat (subscription management), Expo (push notifications).
Strava: Only the authentication tokens necessary to sync your ride data. We do not share your Dialed data with Strava.
Brave Search: bike model and component lookups.
Retailer links: When you tap through to a retail partner such as The Lost Co., an affiliate network sends you to their site and sets its own cookie on your device so that a resulting purchase can be credited to Dialed. We receive anonymous sale and commission reports only. We never receive your name, your payment details, or any information identifying you as the buyer, and tapping the link never changes the price you pay.
Legal Requirements: If required by law, regulation, or legal process.
Data Storage & Security
Your data is stored securely on Supabase servers.
Authentication tokens are stored on device using encrypted secure storage.
We use HTTPS for all data transmission.
Photos you add are stored using Supabase Storage. Each photo has its own unique link, and anyone who has that link can view the photo, so your photos are not listed publicly but are accessible to anyone with the direct link.
Your Rights & Choices
Access & Export: You can request a copy of your data by emailing us.
Deletion: You can request account deletion by emailing hello@dialedmtbapp.com. We will delete your account and all associated data within 30 days.
How long we keep ride data: Rides imported from a connected service become part of your bike’s maintenance record and are kept for as long as your account is open, because component wear is calculated from them and the app cannot give accurate service reminders without them. This is a commitment we make to you under our Terms. You can delete individual rides at any time in the app, and deleting your account removes all of it within 30 days.
Notifications: You can disable push notifications in your device settings at any time.
Strava: You can disconnect Strava at any time in Profile settings. Disconnecting revokes our access and stops future rides syncing. Rides already imported stay in your maintenance history so your wear tracking remains accurate; you can delete any of them individually, or delete your account to remove everything.
Analytics: The App uses anonymous analytics by default. No cross-app tracking is performed.
Children’s Privacy
Dialed is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy in the App and updating the “Last Updated” date.
Contact Us
Dialed MTB LLC
Email: hello@dialedmtbapp.com
